Meet Kerry

Kerry is an AI receptionist from a company called HeyJodie. She’s not a call centre and she’s not a person sat in an office somewhere, she’s software trained specifically on H2o Restored, so when she picks up she already knows what we do. If I can’t get to the phone, she answers on my usual number, asks for your name, postcode and a quick idea of the job, then sends it straight through to me by text and email.

Why I brought her in

Every call to H2o Restored still comes to me first, on the same number as always. That hasn’t changed and it’s not going to. What’s changed is what happens on the odd occasion I genuinely can’t get to the phone.

If I’m forty feet up a ladder clearing a gutter, or I’ve got the surface cleaner running flat out on a driveway, I’m not hearing my phone, never mind answering it. You’d ring, it’d go to nothing, and you’d probably just call the next name on Google. I don’t blame anyone for that. Nobody wants to leave a voicemail and wait around hoping someone gets back to them.

A lot of call answering services put you through to someone reading off a script who’s never heard of block paving or driveway sealing. That’s not what I wanted, which is why I picked HeyJodie over a generic call centre. I’m still a small, family-run outfit, it’s me and my son doing the jobs, and neither of us can run a pressure washer and hold a phone at the same time. This just means fewer calls fall through the cracks while we’re out working.

What actually happens when you call

If I answer, nothing’s different, you’re speaking to me like always, on the number you already have. If I can’t get to the phone in time, Kerry picks up on that same number, takes your details, then they land with me within a minute or two. I’ll read them and call you back myself with the full picture already in front of me. You won’t have to explain it twice.

It’s the same reason I always push people towards WhatsApp first if they can. A quick photo or a couple of lines tells me more than most phone calls do, and I can normally reply within about five minutes. Kerry fills the gap for the calls that would otherwise just get missed altogether.

Nothing else about the job changes

Same number, same team on site, same price, same quality, same three-monthly check-in warranty. The only difference is that on the rare call I can’t take, someone still picks up instead of it ringing out. You’ll always get a proper callback from me, not a call centre, and not an automated quote.

If you’d rather skip the phone entirely, WhatsApp is still the quickest way to reach me, and you still get 10% off if you send photos of the job that way.

Get a quote

Fastest way to me is still WhatsApp on 07469 539 068, send a couple of photos and I’ll normally have a price back to you within 5 minutes, plus 10% off for quoting that way. Prefer to call? Same number as always, and if I can’t pick up, Kerry will, and you’ll get a callback from me the same day.